Shipping Policy
At Olra & Sam Co., we are committed to delivering your orders in a timely and reliable manner. All orders placed through our website are processed after successful payment confirmation and are shipped using trusted third-party logistics and delivery partners.
Delivery Timelines
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Mumbai: Orders are typically delivered within 5–7 business days from the date of dispatch.
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Other Cities & States (PAN India): Delivery may take 7–10 business days, depending on the destination and serviceability.
Please note that delivery timelines are estimated and may vary due to factors beyond our control, including courier partner operations, weather conditions, regional restrictions, public holidays, or unforeseen logistical issues.
Shipping Responsibility & Limitations
Olra & Sam Co. works with independent delivery partners to ensure smooth order fulfillment. While we make every reasonable effort to dispatch orders promptly, delivery timelines are governed by the terms, conditions, and service levels of our courier and logistics partners. Delays caused by third-party delivery vendors, incorrect address details, customer unavailability, or force majeure events shall not be considered the responsibility of Olra & Sam Co.
Once an order has been handed over to the delivery partner, any delay, misrouting, or non-delivery is subject to the courier partner’s policies. However, we will assist customers in coordinating with the delivery partner wherever possible.
By placing an order on our website, customers acknowledge and agree to this shipping policy.