Cancellation and Return & Refund Policy
At Olra & Sam Co., we follow transparent and fair business practices while ensuring protection against misuse of our policies. Please read the following terms carefully before placing an order.
Order Cancellation
Orders can be cancelled only within 48 hours from the date of placing the order. Cancellation requests made after this period will not be accepted. Orders once processed, packed, or dispatched are not eligible for cancellation or refund, except under conditions explicitly mentioned below.
Non-Returnable & Non-Refundable Products
Due to hygiene, safety, and quality control reasons, the following items are strictly non-returnable and non-exchangeable once delivered:
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Perfumes, fragrances, attars, and body sprays
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Cosmetics, skincare, body care, and personal care products
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Any product that has been opened, used, tested, or tampered with
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Products without original packaging, labels, seals, or invoice
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Customized, limited-edition, or promotional products
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Products purchased during clearance sales, flash sales, or special offers
Returns or exchanges will not be accepted for dissatisfaction based on fragrance preference, color variation, or personal taste.
Refund Eligibility
A full refund will be issued only if:
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The product is received in a broken or damaged condition, or
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The product is not delivered at all, as confirmed through an official report from the delivery partner
Delivery Attempts & Customer Responsibility
If a customer is unavailable during delivery, the courier partner will attempt one re-delivery. Failure to receive the product during the second attempt will result in customer-initiated cancellation, and a partial refund will be issued after deducting delivery and logistics charges, up to 20% of the total order value.
Refund Timeline
Approved refunds may take 15 to 45 working days to process, starting from the date we receive a complete and verified email request from the customer with all required details.
By placing an order on our website, customers agree to this Return & Refund Policy.
Customer Support
Email: Support@olrasamco.com
WhatsApp Support: +91 9619678861